Privacy Policy — Jiliph Now

Jiliph now takes the privacy of its members seriously. This policy applies to all users of the jiliph now platform — whether you're placing a bet on the PBA Finals, spinning slots, playing live baccarat, or simply browsing the site. It covers every part of how we handle your personal data from the moment you land on jiliphnow.app.

We operate under Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). We are committed to meeting the principles of transparency, legitimate purpose, and proportionality that the law requires.

This policy is written to be read, not filed away. If something isn't clear, please contact us. We'd rather spend a few minutes answering your question than have any member of the jiliph now community feel unsure about how their information is being handled.

Jiliph now is the data controller responsible for the personal information you provide when you register and use our platform. As data controller, jiliph now determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out in compliance with the Data Privacy Act of 2012.

Our Data Protection Officer (DPO) oversees compliance with this Privacy Policy and applicable data protection laws. You can contact the DPO directly for any privacy-related concern at privacy@jiliphnow.app.

Jiliph now collects personal data in several categories. The table below outlines what we collect and the primary purpose for collecting it.

Personal data is collected through the following channels on jiliph now:

Directly From You

• When you fill in the registration form to create a jiliph now account
• When you complete identity verification (KYC) by uploading documents
• When you make a deposit or withdrawal and provide payment details
• When you contact jiliph now customer support via live chat or email
• When you respond to surveys, promotions, or feedback requests

Automatically During Platform Use

• Through server logs that record your IP address, browser, and device type when you access jiliphnow.app
• Through cookies and similar tracking technologies during your browsing and gaming sessions
• Through the jiliph now platform itself when you place bets, play games, or interact with features

From Third Parties

• From identity verification partners when we validate your KYC documents
• From payment processors confirming deposit and withdrawal transactions
• From fraud detection services that provide risk signals on account activity

Jiliph now processes your personal data for the following specific purposes:

Platform Operation

To create and manage your jiliph now account, process your bets and casino game sessions, manage deposits and withdrawals, apply bonuses, and provide the full range of platform features. Without this processing, jiliph now simply cannot function for you as a member.

Legal and Regulatory Compliance

Jiliph now is required by Philippine law to verify member identities, maintain transaction records, report suspicious transactions to relevant authorities, and prevent the platform from being used for money laundering or financing of illegal activities. This processing is mandatory and cannot be opted out of as a condition of using jiliph now.

Security and Fraud Prevention

To detect and prevent fraudulent accounts, unauthorised access, multi-accounting, bonus abuse, and other prohibited activities. Jiliph now uses automated and manual review processes to monitor for indicators of fraud or terms violations. This protects both the platform and all legitimate members.

Customer Support

To investigate and resolve disputes, respond to inquiries, process responsible gaming requests such as self-exclusion, and maintain records of interactions for quality and compliance purposes.

Responsible Gaming

To monitor activity patterns that may indicate problem gambling behaviour, apply limits and exclusions requested by members, and fulfil jiliph now's duty of care obligations. This is a use of data that directly benefits members and the broader community.

Platform Improvement

To analyse how members use jiliph now, which games are popular, where technical problems occur, and how the platform can be improved for Filipino players. This analysis is conducted on aggregated or anonymised data wherever possible.

Under the Data Privacy Act of 2012, jiliph now processes personal data on the following legal grounds depending on the nature of the processing:

• Contractual necessity: Processing required to fulfil the membership agreement — including account operation, payment processing, and game provision
• Legal obligation: Processing mandated by Philippine anti-money laundering laws, gaming regulations, and tax requirements
• Legitimate interests: Fraud prevention, security monitoring, and platform improvement — where jiliph now's interests do not override your rights
• Consent: Marketing communications and optional personalisation features, where we will ask for explicit consent and allow you to withdraw it at any time

Jiliph now does not sell, rent, or trade your personal information to third parties. We share data only in the following circumstances and only to the extent necessary:

Service Providers

Jiliph now works with third-party service providers who help operate the platform. These include:

• Payment processors: GCash, Maya, bank partners, and card networks, who receive transaction data to process your deposits and withdrawals
• Identity verification services: KYC partners who validate documents submitted during account verification
• Game providers: Jili Gaming, Pragmatic Play, PG Soft, and other studios who receive technical session data to operate their games on jiliph now
• IT infrastructure providers: Hosting, cloud, and security service providers who maintain the servers and systems jiliph now runs on

All service providers are bound by data processing agreements and may only use your data for the purpose for which it was shared. They are prohibited from using jiliph now member data for their own commercial purposes.

Legal and Regulatory Disclosure

Jiliph now may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts when legally required to do so — for example, in response to a valid subpoena, court order, or regulatory investigation. We will, wherever legally permitted, notify affected members of any such disclosure.

Business Transfer

In the event of a merger, acquisition, or sale of jiliph now's assets, member personal data may be transferred to the acquiring entity. Members will be notified in advance of any such transfer and given the opportunity to request account closure before the transfer occurs.

Jiliph now retains personal data only for as long as necessary for the purpose it was collected and to comply with applicable legal obligations.

• Account data: Retained for the duration of your active membership on jiliph now, plus a period of 5 years following account closure to comply with anti-money laundering record-keeping requirements
• KYC documents: Retained for 5 years from the date of verification or account closure, whichever is later, as required under Philippine AML law
• Transaction records: Retained for 5 years from the date of the transaction
• Support communications: Retained for 3 years from the date of the interaction
• Activity logs: Retained for 2 years from the date of activity
• Marketing consent records: Retained until consent is withdrawn, plus 1 year thereafter

When data is no longer required, jiliph now securely deletes or anonymises it so it can no longer be linked to you as an individual.

Jiliph now implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. The key measures in place include:

• Encryption: All data transmitted between your browser and jiliph now is encrypted using TLS. Passwords are stored as salted hashes and are never held in plain text.
• Access controls: Personal data is accessible only to jiliph now staff and contractors who need it to perform their role, under strict access control policies.
• Two-factor authentication: Available and strongly recommended for all jiliph now accounts. Enable 2FA in your account security settings.
• Fraud monitoring: Automated systems monitor account activity continuously for signs of unauthorised access or suspicious behaviour.
• Regular security reviews: Jiliph now undergoes periodic security assessments and works to remediate identified vulnerabilities promptly.

Jiliph now uses cookies and similar technologies to operate the platform, remember your preferences, and understand how members use the site. Here is a breakdown of the cookies we use:

Essential Cookies

These are required for jiliph now to function. They manage your login session, keep you authenticated as you move between pages, and remember your basic settings. You cannot opt out of essential cookies and continue using jiliph now, as the platform will not work without them.

Analytics Cookies

These help us understand how members navigate jiliph now — which pages are visited most, where players drop off, and how game lobby performance can be improved. Analytics data is processed in aggregate and is not linked to your individual identity. You may opt out of analytics cookies without affecting your ability to use jiliph now.

Preference Cookies

These remember your settings — such as your preferred odds format or language preference — so you don't have to reconfigure them every visit on jiliph now.

Managing Cookies

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent jiliph now from functioning correctly. Analytics and preference cookie opt-out is also available through the cookie settings panel on jiliph now.

Jiliph now is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. Age verification is part of the registration and KYC process on jiliph now specifically to prevent underage access.

If we become aware that a person under 18 has created a jiliph now account and provided personal data, we will delete that data, close the account, and refund any deposited funds to the payment method used, once identity of the rightful owner is confirmed. If you believe a minor has accessed jiliph now using your credentials or created their own account, contact us immediately at support@jiliphnow.app.

As a member of jiliph now and a data subject under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

If you believe that jiliph now has handled your personal data in a way that violates the Data Privacy Act of 2012, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

Before doing so, we encourage you to contact jiliph now directly at privacy@jiliphnow.app. Most concerns can be resolved quickly through direct communication, and we take all privacy complaints seriously. We will acknowledge your complaint within 5 business days and provide a full response within 30 days.

The NPC accepts complaints from Philippine data subjects regarding the handling of personal data by organisations operating in the Philippines. Contact information for the NPC is available on the official NPC website.

Jiliph now may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify active members via email and through an in-platform notification at least 7 days before the updated policy takes effect.

The current version of this Privacy Policy is always available at https://jiliphnow.app/privacy-policy. The "Last Updated" date at the top of this page indicates when the currently published version was adopted. Continued use of jiliph now after the effective date of any change constitutes acceptance of the updated policy.

If the changes are material enough that you do not wish to continue using jiliph now under the new terms, you may close your account and withdraw your real money balance before the changes take effect.

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data on jiliph now, please reach out through the following channels:

• Privacy & Data Requests: privacy@jiliphnow.app
• General Support: support@jiliphnow.app
• Live Chat: Available inside jiliph now after logging in — 24/7 in English and Filipino
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